PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If they do not agree to these terms and conditions, please do not use this site.

Order Acceptance
By placing an order with us they agree to comply with and be bound by some terms and conditions applicable to order acceptance. Please take note that their receipt of an email order verification does not signify our acceptance of their order nor does it confirm our offer to sell any bonsai to them. Bonsaien reserves the right to accept or decline their order for any reason at any time. We may contact them for confirmation or other information needed via e-mail or phone using information they have provided before their orders can be accepted. Shipping and delivery will not take effect unless their order is approved. Orders will be automatically refused or cancelled due to unsuccessful attempt to contact them regardless of whether or not their order has been confirmed with an email.
Returns Policy – Live Plants
Customer satisfaction is our top priority. We will guarantee that the bonsai they order will arrive healthy and in a condition which will give them the opportunity to grow under normal satisfactory growing conditions. In the event that the bonsai they receive is either damaged or defective, please notify us WITHIN 14 DAYS OF RECEIPT. We have one condition. Buyers have to take a picture when they receive the Bonsai. Then, at the same time, they must contact us with the picture. Without their information, we can’t accept their complaints such as returning the item, refund or exchange. They may send us an email to hello@koku.tokyo to arrange the return of the item. Item must be returned to qualify for a refund or exchange. Please do take note that we cannot be held liable for bonsai that is damaged due to extreme weather, temperature, light, wind, chemicals, improper care and other conditions that are detrimental to the general health and well being of the bonsai once they received them. Also, due to the perishable nature of the bonsai, shipments to incorrect or incomplete addresses resulting to undeliverable or delayed package will void BONSAEIN Guarantees.
Returns Policy – General Products (excluding live plants)
Within 45 days after delivery of their order, they may return the items purchased directly from Bonsaien, for a full refund or exchange. Bonsaien will not accept returns of the following: (a) any item that is returned more than 45 days after delivery; or (b) any item that is not in its original condition, is damaged, or is missing parts. To return an item for a refund or exchange, please contact us via email  hello@koku.tokyo to arrange a return shipping label. 
Items must be returned to us. Please include their packing slip with the return. Shipping and handling fees are non-refundable.
Trademarks

All trademarks, service marks and trade names of BONSAEIN used in the site are trademarks or registered trademarks of BONSAEIN. Unless they have prior permission from BONSAEIN, do not use BONSAEIN trademarks, service marks or trade name in a manner that is likely to give the impression or association between they and BONSAEIN or any of its products, services, programs and offerings.

Typographical Errors
BONSAEIN reserves the right to refuse or cancel orders placed for product listed in the site with incorrect price whether or not the order has been confirmed and your credit card charged. The amount of the incorrect price shall be credited back to your credit card account by BONSAEIN.
Term Termination
These terms and conditions are applicable upon accessing the site and completing the registration or the shopping process. BONSAEIN may terminate these terms and conditions or any part of them without any notice, for any reason at any time. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.